![]() The new update however is FANTASTIC! I had a technical issue on my end, so I contacted their support section and they went above and beyond (very very quickly, by the way) to solve my issue. I had DupeAway2 for the past couple of years and I rarely had any issues except sometimes the process would take awhile because I have about 12,000 songs in my library. ![]() Thank god Apple has a good support! Giving a half start as there isn't negative start to give. Bummer.! oh since I downloaded Dupe Away my Mac has been crashing a lot so one they way to a genius bar to see if they can help me. I was very excited when I found Dupe away and thought I was finally have a clean itunes. I hope it buy them a couple of beers at least. So it looks like I just gave those guys 12 dollars. Yet I still haven't heard anything from them. I could've probably done it manually and finished by now. I am desperate at this point, ran the software again to see what happens and it's now going thru the 379 duplicates again and it's bee over 5 hours and it hasn't got to the half point. I sent more emails to support and nothing. I emailed them and got one reply asking me what kind of OS I had. After various attempt and lots of frozen computer crash it still only found 379 duplicates. When it was done, I ran again to see if it could find the rest. I ran the thing for almost an entire day. I said what the hell better than nothing. Dupe Away analyzed my files and found 379 only. ![]() After it was supposedly done all the empty files were still in my Itunes. It said I had 3900 empty files, which was true, I ran the thing over night just to wake up and find that it didn't work. First I tried their feature that cleans the empty files. I have emailed them a few times, at least 5 times, asking for help and nothing. I just bought Dupe Away and got a feeling I got duped.
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